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Privacy Policy

Privacy & Third-Party API Usage Policy

Last Updated: 20/8/2025

1. Introduction

Fare Freight (“we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ information. This Privacy & Third-Party API Usage Policy (“Policy”) explains how we collect, use, protect, and share information when you use our platform to integrate with third-party carriers and brokers through their APIs.

By using our services, you agree to the practices described in this Policy. If you do not agree with this Policy, please do not use our services.

2. Information We Process

2.1 Types of Information

We process only the minimum information necessary to provide our shipping integration services:

  • Shipment Information: Pickup and delivery addresses, package dimensions, weight, contents description, and service preferences
  • Technical Information: API credentials you provide, request/response logs for troubleshooting pricing discrepancies (retained for 30 days only), and system performance metrics
  • Account Information: Business name, contact details, and authorized user information

2.2 Information We Do NOT Collect

  • Personal browsing history
  • Payment or financial information (all payments are handled directly between you and the carrier/broker)
  • Credit card or banking details
  • Unnecessary personal identifiers
  • Information unrelated to shipping services

3. Third-Party API Integration

3.1 Purpose of Integration

We integrate with third-party shipping providers (including but not limited to BigPost, KIS, NFM, and Cario) exclusively for:

  • Retrieving real-time shipping rates
  • Processing shipment bookings
  • Generating shipping labels and documentation
  • Tracking consignment status
  • Managing returns and exceptions
  • Accessing carrier-specific services and features

Important Note: Our integration capabilities are limited to the functionality and endpoints that carriers and brokers make available through their publicly published APIs. We cannot access or provide features beyond what these third parties offer through their official API documentation.

3.2 Security Measures

All API communications are:

  • Encrypted using industry-standard HTTPS/TLS protocols
  • Authenticated using credentials you provide and control
  • Subject to rate limiting and monitoring for unusual activity
  • Logged for troubleshooting purposes only (particularly for pricing discrepancy resolution)

4. Data Handling Principles

4.1 Data Minimization

We adhere to strict data minimization principles:

  • Process only data necessary for the requested service
  • Do not retain shipment data beyond operational requirements
  • Automatically purge API logs after 30 days
  • Never cache rate responses beyond the active session

4.2 Carrier Data Isolation

  • Each carrier integration operates in complete isolation
  • Carrier-specific data is never shared between different carriers
  • API responses are segregated and access-controlled
  • No cross-carrier data aggregation or analysis occurs

4.3 User Control

You maintain full control over:

  • Which carriers you connect to our platform
  • The API credentials used for each integration
  • When to revoke access to specific carriers
  • Deletion of your account and associated data

5. Data Security

5.1 Technical Safeguards

We implement industry-standard security measures including:

  • Encryption at rest and in transit
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Secure credential storage using encryption and key management systems
  • Regular security updates and patch management

5.2 Operational Security

  • Staff access limited on a need-to-know basis
  • Regular security training for all personnel
  • Incident response procedures in place
  • Business continuity and disaster recovery planning

6. Data Sharing and Disclosure

6.1 No Sale of Data

We never sell, rent, or trade your information to third parties for marketing purposes.

6.2 No Payment Processing

We do not process, store, or have access to any payment information. All financial transactions occur directly between you and the relevant carrier or broker through their own payment systems.

7. Compliance

7.1 Australian Privacy Law

We comply with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)
  • Notifiable Data Breach Scheme
  • State and territory privacy laws where applicable

7.2 Industry Standards

We align with:

  • ISO 27001 information security standards
  • Industry-specific compliance requirements for logistics and shipping

8. Updates to This Policy

We may update this Policy periodically. We will notify you of material changes via:

  • Email notification
  • Prominent notice on our platform
  • Request for renewed consent where required

9. Contact Information

For questions, concerns, or complaints about this Policy or our privacy practices:

Privacy Officer
Fare Freight Pty Ltd
Email: info@farefreight.com.au

10. Definitions

  • API: Application Programming Interface
  • Personal Information: Information that can identify an individual
  • Processing: Any operation performed on data
  • Third-Party: Any entity other than you or Fare Freight
  • Publicly Published API: Official application programming interfaces made available by carriers and brokers for third-party integration

 

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